FAQ's

1. What currency are the prices displayed in?
All prices on our site are listed in USD.

2. When will my order ship?
We aim to process and ship orders as quickly as possible. Please allow 4-7 business days for order processing. After that, shipping typically takes 15-21 days. Once your order ships, you’ll receive a tracking number. If you haven’t received tracking information within 7 business days, feel free to contact us at support@zoko.com.

3. Can I return my order if I’m not happy with it?
Yes, we offer a 100% money-back guarantee if the product is damaged or defective. You can return it within 30 days for a full refund. You’ll be responsible for return shipping costs, but once we receive the returned item, we’ll issue your refund. Be sure to include your order number and name with the return.
Note: If your order is still in transit, please wait until it arrives before initiating a return.

4. Can I cancel my order?
You can cancel your order free of charge as long as it hasn’t been shipped. If your order has already been processed and shipped, you’ll need to follow our return process to get a full refund.

5. I entered the wrong address, what should I do?
If you’ve noticed an incorrect address on your order, just reply to your confirmation email or contact us directly at support@zoko.com. If we’re notified within 24 hours, we can update the shipping address. Unfortunately, after 24 hours, we’re unable to change the address, and no refunds will be issued for address errors.

6. How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders arrive within 7-25 business days. Please note that these times are estimates, and delays may occasionally occur.

7. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress online. Please note that it may take 3-5 business days for the tracking information to be updated.

8. Do you ship internationally?
Yes, we offer international shipping to many countries. Delivery times and shipping fees vary based on your location. Please check our shipping policy for more details on rates and estimated delivery times.

9. Are your products covered by a warranty?
Many of our products come with a manufacturer’s warranty. Warranty details vary by product, so please check the product page for specific information. If you have any issues with your product, contact us, and we’ll assist you in resolving it.

10. How can I contact customer support?
You can reach our customer support team by emailing us at support@zoko.com. We aim to respond as quickly as possible. For faster assistance, please include your order number and a clear description of your issue.